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SOFTBANK TELECOM Corp.

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Handling of Personal Information in Telecommunication Business

1.Purpose of use of Personal Information

SOFTBANK TELECOM uses, jointly uses and provides to a third party personal information for the purpose of providing customers with telecommunication service in the following cases.

  1. 1)Purpose of use of Personal Information

    1. 1.For providing customer support by handling inquiries from customers, by explaining procedures for and providing information on use of service offered by SOFTBANK TELECOM

    2. 2.For charge calculation

    3. 3.For invoicing bills

    4. 4.For market research and analysis

    5. 5.For offering information on products, service and campaign of SOFTBANK TELECOM and other companies

    6. 6.For providing relevant personal information necessary for interconnection and related work required for provision of telecommunication service to agreed operators including NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION (NTT East) and NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION (NTT West)

    7. 7.For notifying provision of information contributing to development of the information communication industry and to improvement of customer service

    8. 8.For support work including installation, maintenance and trouble shooting of the telecommunication service of SOFTBANK TELECOM

    Furthermore, in any case where personal information shall be used other than the purposes mentioned above, SOFTBANK TELECOM will clarify the purpose of use and obtain prior consent from the customer concerned.

  2. 2)Shared information

    SOFTBANK TELECOM jointly uses personal information obtained for the purpose of providing telecommunication service in the following cases:

    1. a.Parties jointly using information with SOFTBANK TELECOM

      1. 1.Group businesses of SOFTBANK TELECOM
      2. 2.SOFTBANK BB Corp.
      3. 3.Group businesses of SOFTBANK BB Corp.
      4. 4.BB MODEM RENTAL Inc.
      5. 5.SOFTBANK MOBILE Corp.
      6. 6.Group businesses of SOFTBANK MOBILE Corp.
      7. 7.PS Communications Inc.

    2. b.Jointly used Personal Information
      Any personal information including name, address, phone number, E-mail address and customer ID that SOFTBANK TELECOM acquires from customers at the time of application for and during a service period of the telecommunication service* that SOFTBANK TELECOM specifies (excluding cases where provision of such information infringes the secrecy of communications).

      [Note]
      • *Relay phone service, Otoku Line, ODN, ODN IP phone service.

    3. c.Purpose of joint use

      1. 1.For providing customer support by handling inquiries from customers, by explaining procedures for and providing information on use of service offered by SOFTBANK TELECOM

      2. 2.For charge calculation

      3. 3.For invoicing bills

      4. 4.For market research and analysis

      5. 5.For offering information on products, service and campaign of SOFTBANK TELECOM and other companies

      6. 6.For notifying provision of information contributing to development of the information communication industry and to improvement of customer service

      7. 7.For provision of service (discount service, combined bill and the like with joint users) of SOFTBANK TELECOM and joint users

    4. d.Chief Privacy Officer of jointly used Personal Information
      Supervisor of Information Security Management of SOFTBANK TELECOM

  3. 3)Provision to Third Parties

    1. In relation to personal information (name, address, birth date, phone number, timing of nonpayment, and amount of nonpayment and information about a dispute on arrears if applicable) of a customer whose telecommunication service contract is terminated and who actually has delinquency for such telecommunication service, SOFTBANK TELECOM may share and use such personal information with SOFTBANK BB Corp. and SOFTBANK MOBILE Corp. for screening at the time of application for the purpose of preventing any nonpayment of charge from occurring. SOFTBANK TELECOM remains liable for the management of such shared personal information.

  4. 4)To use telecommunication service of SOFTBANK TELECOM, it may be needed for a customer to conclude a contract of telecommunication service with agreed operators including NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION (NTT East) and NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION (NTT West) in addition to SOFTBANK TELECOM.
    For the customer's convenience or due to an agreement with agreed operators, SOFTBANK TELECOM may carry out contract procedures, payments and any other procedures on behalf of the agreed operators. In such case, SOFTBANK TELECOM may receive notification of the customer's personal information needed for contract procedures, payments and any other procedures from the agreed operators.

  5. 5) Information related to secrecy of communication such as communications records, calling records and caller information shall be handled pursuant to the "Japan's Telecommunications Business Law" Article 4 and any other related regulations and guidelines.

2.Disclosure, Correction and Suspension of Use of Personal Information

  1. 1) In cases where a customer requests SOFTBANK TELECOM to notify the purpose of use of personal information, disclose or correct personal information that SOFTBANK TELECOM has acquired from the relevant customer, SOFTBANK TELECOM will reply in writing (however, if the relevant customer agrees on a different method, the relevant method shall be used). SOFTBANK TELECOM may demand a fee within a reasonable range fairly considering the actual cost spent for the relevant replay.

  2. 2) Please contact the following for a request by a principal for disclosure and correction of personal information acquired by SOFTBANK TELECOM from the relevant customer, and complaints concerning the handling of personal information:

    E-mail:
    Phone Number: 0088-21-5814 (Toll free)
    Office Hours: 9:00-18:00/Monday to Friday (excluding holidays, year-end and New Year holidays, and system-maintenance-days)

  3. 3)The following is a certified entity that SOFTBANK TELECOM belongs to for contact regarding personal information protection and grievance resolution.

    Contact:
    Phone Number: 03-5907-3803 (charged)
    Office Hours: 9:00-17:00 (excluding weekends, holidays, year-end and New Year holidays)
  • The Handling of Personal Information in Telecommunication Business shall be enforced from March 22, 2005.
  • Revised as of June 6, 2005
  • Revised as of November 1, 2005
  • Revised as of December 1, 2005
  • Revised as of October 1, 2006
  • Revised as of December 25, 2006
  • Revised as of March 31, 2007
  • Revised as of June 25, 2007
  • Revised as of October 1, 2007
  • Revised as of February 1, 2008
  • Revised as of December 15, 2008
  • Revised as of January 15, 2010