SoftBank Telecom Corp.

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Procedure to Request Disclosure, Correction and Suspension of Use of Personal Information

Contact for disclosure, correction and suspension of use of Personal Information

Please contact below for any requests for or complaints about “Notification of Purpose of use”, “Disclosure”, “Correction, Addition, or Deletion” (hereafter “Corrections”), “Suspension of use, Elimination or Suspension of provision to a third party” (hereafter “Suspensions of Use”) of Personal Information.

E-mail
  • (Japanese only)
Phone Number 0088-21-5814 (Toll free/Japanese only)
Office Hours 9:00-18:00
(excluding Saturdays, Sundays, Public Holidays, year-end through New Year holidays and during system maintenance)

Please click below to find the contact information if you have any other questions or inquiries.

Procedures for notification of purpose of use and disclosure of Personal Information

  1. SoftBank Telecom Corp. (hereafter “SBTM”) sends its “Request for disclosing Personal Information” and the Guidebook with address for sending Request Form and fee amount to an applicant who requests the disclosure of information at the relevant contact.

  2. The applicant who received such Request Form pays the fee specified in the Guidebook and returns completely filled Request Form to the address together with ID verification document designated by SBTM. If the request is made by an agent, such agent is also required to send ID verification document of their own.

  3. SBTM starts procedures upon receiving the completed Request Form with ID verification document and confirming the fee paid at the contact designated by SBTM.

Procedures for corrections and suspensions of use of Personal Information

  1. SBTM sends its “Request for corrections of content of Personal Information” with address for sending Request Form, and the Guidebook which includes a sample of document to describe a reason for requesting corrections to an applicant who requests the corrections of information at the relevant contact.

  2. The applicant who received such Request Form returns completely filled Request Form to the address together with ID verification document designated by SBTM and a document which describes a reason for requesting corrections. If the request is made by an agent, such agent is also required to send ID verification document of their own.

  3. SBTM starts procedures upon receiving the completed Request Form with ID verification document and the document which describes a reason for requesting corrections at the contact designated by SBTM.

Fee for disclosure and notification of purpose of use of Personal Information and payment method

The fee for disclosure and notification of purpose of use of Personal Information is ¥ 1,600 for each request. The fee shall be paid in money order (fixed amount postal money order).

[Note]
  • SBTM may charge such fees in case when the purpose of use is not notified. SBTM also may charge fees for disclosure if requested personal information is not held by SBTM or cannot be disclosed due to any reason after SBTM's survey.